Manager Task #2: Documenting Change Management

Change Management is critical in any IT environment. It helps IT organizations be proactive instead of reactive to incidents.

December 4, 2017

About This Challenge

In many of our classes, we poll students to inquire if they have a documented Change Management process. Surprisingly, fewer students than we’d hope have a documented Change Management process.

In today’s task, you will be outlining and reviewing your team’s Change Management process and policy. As a manager of an IT team, establishing policies and training your team on them is in the job description.

Disclaimer: Ensure any activities undertaken on your work network are allowed by your corporate policy and approved by management at your organization.

Follow The Instructions To Complete Today’s Network Defender Task:

Feel free to download the PDF version of the directions for your review.

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For today’s task, we will look at your Change Management System and how it relates to your network defense. Vulnerability scanning and the network traffic it generates can cause network issues.

Consider scheduling a vulnerability scan through your change management process. This brings in representatives from all disciplines that can speak to issues and impact. Vulnerability scanning shouldn’t be seen as an optional activity, and the dialog in Change Management meetings can help everyone on your team get on board.

To complete this task, answer the following questions:

1: Does your organization have a documented Change Management process?

2a. If not, look for a template online – SANS.org is a good source, and draft a policy and process that’s implementable in your organization.

2b. If so, compare it against some templates online. Is it complete? Up to date, and accurate?

Bonus points:

Consider drafting a revision document process and getting it formally approved in your organization.

Once You’ve Completed This Task Click This Button.

I Completed This Task

If your company will not allow you to perform the above task. Please read this security article and click the button above.

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