In this online workshop training course, you will get an introduction on how to implement service improvements based on the ITIL® philosophy of “adopt and adapt”. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® Practitioner certification exam.
This ITIL® course will cover nine guiding principles of service improvement: focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, be transparent, collaborate, and keep it simple.
ITIL® is a registered trade mark of AXELOS Limited. Our ITIL® courses are delivered in partnership with Logical Operations.
Exam: ITIL® Practitioner