TVOICE: Troubleshooting Cisco Unified Communications

Course Overview

The TVOICE: Troubleshooting Cisco Unified Communications online training course prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. Read More


The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Exam Number: 642-427 TVOICE

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Instructor: Ralph Smith

Cisco Course Demo

Skills Learned

  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Examine on-premises single-site calling issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Troubleshoot SAF and CCD
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Investigate CUCM native presence issues
  • Troubleshooting MOH, MTP, conferences, and transcoder issues
  • Diagnose and resolve issues with RSVP agents
  • Troubleshoot the quality of both voice and video streams
  • Troubleshoot a globalized E.164 dial plan

Who Should Attend This Course

Since troubleshooting is such an integral part of day-to-day unified communications administration, this course is recommended for any student interested in mastering unified communications technology. It is also perfect for students interested in pursuing the Cisco Certified Network Professional Voice Professional (CCNP Voice) certification.

Prerequisites

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • On-Premises Single-Site Calling Issues
  • On-Net Multisite Calling Issues
  • Off-Net Calling Issues

Module 4: Troubleshooting SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Troubleshooting Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

Hands On Labs

24×7 Hands-On Labs

Get hands on practice with real world scenarios just like a traditional class.

Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2: Troubleshooting LDAP Integration Issues
Lab 3: Troubleshooting On-Net Single-Site Calling Issues
Lab 4: Troubleshooting On-Net Multisite Calling Issues
Lab 5: Troubleshooting Off-Net Calling Issues
Lab 6: Troubleshooting Globalized Call Routing Issues
Lab 7: Troubleshooting SAF Client and Forwarder Issues
Lab 8: Troubleshooting Device Mobility Issues
Lab 9: Troubleshooting Cisco Extension Mobility Issues
Lab 10: Troubleshooting Cisco Unified Mobility Issues
Lab 11: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Lab 12: Troubleshooting MOH Issues
Lab 13: Troubleshooting Transcoder Issues
Lab 14: Troubleshooting Issues with RSVP Agents