Cisco CCNP Collaboration: CTCOLLAB

The Cisco CCNP Collaboration: CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.
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This course will help students prepare for the CCNP Collaboration Certification.

In some cases if you are working to attain your CCNP Voice certification you are able to apply completed CCNP Voice exams towards a CCNP Collaboration certification, but not all exams within the CCNP Voice track will be accepted. For complete information on the status of CCNP Voice exams within the CCNP Collaboration certification, visit the CCNP Collaboration Exam Migration Tool.

Exam Number: 300-080 CTCOLLAB

Instructor: Ralph Smith

Cisco Course Demo

Skills Learned

  • Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
  • Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
  • Troubleshooting issues with Call Setup
  • Troubleshooting issues with ILS
  • Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
  • Troubleshooting issues with Cisco TelePresence Management Suite
  • Troubleshooting issues with Voice Quatlity and Media Resources

Who Should Attend This Course

  • Field Engineers
  • Help Desks
  • Sales Engineers
  • Systems Engineers
  • System Administrators Channel Partners/Resellers

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment

Course Outline

  • Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
  • Module 2: Cisco Unified Communications Manager Troubleshooting
  • Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
  • Module 4: Call Setup Issues
  • Module 5: ILS and GDPR Issues
  • Module 6: Cisco Unified Communications Manager Mobility Features
  • Module 7: Cisco TelePresence Management Suite Issues
  • Module 8: Voice Quality and Media Resources Issues

Hands-On Labs

Lab 1: Troubleshooting Endpoint Registration
Lab 2: Troubleshooting Call Setup
Lab 3: Troubleshooting Media Resources
Lab 4: Troubleshooting Call Quality
Lab 5: Troubleshooting Video Connecting